Ready to Advance Your Mission to Achieve Operational Excellence for Veterans and Veteran Families

RCWG partners with healthcare organizations nationwide to improve access, streamline operations, and enhance the quality of care delivered to Veterans and military families.

Credentialing Billing Market Intelligence Operations

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VA CCN & TRICARE Provider Network

223

Providers Across 22 States

VA Veteran Beneficiaries Covered

4.7M

TRICARE Beneficiaries Covered

Our Mission

Built to Serve
Those Who Serve

"To advance the health and well-being of Veterans and Military Families by equipping providers with the tools, insights, and operational support they need to deliver timely, high-quality care."

Core Values

What We Stand For

Integrity

We do what's right, every time.

Accountability

We stand behind our work and our partners.

Innovation

We build smarter, faster, more efficient systems.

Service

We honor those who served by supporting those who care for them.

What We Do

Four Integrated Pillars of Support

Comprehensive operational capabilities purpose-built for VA & DoD healthcare organizations.

Credentialing & Enrollment

Precision Credentialing for VA CCN & TRICARE

RCWG manages the full credentialing lifecycle for providers entering VA Community Care, TRICARE, and other federal networks. As a holder of delegated credentialing authority in TRICARE West and VA CCN Region 4, RCWG can credential providers directly on behalf of the network — streamlining the process and significantly reducing time to enrollment.

End-to-end credentialing and re-credentialing
Provider enrollment for VA, DoD, and CCN networks
Automated status tracking and documentation management
Multi-clinic, multi-state provider roster support
Quality assurance checks to prevent delays

Outcome: Faster onboarding, fewer errors, and a smoother path to serving Veterans.

Billing & Revenue Integrity

Accurate, Compliant Federal Claims Management

Federal billing is complex. RCWG ensures claims are clean, compliant, and paid correctly.

VA Community Care claims submission
TRICARE reimbursement optimization
Denial management and appeals
Payment reconciliation and audit support
Compliance-ready reporting

Outcome: Higher accuracy, fewer denials, and predictable revenue.

Market Intelligence

Actionable Intelligence for Smarter Decisions

RCWG provides data-driven insights to help organizations understand demand, competition, and opportunity across the VA and DoD landscape.

VISN-level and TRICARE region demand and access analysis
Market sizing and forecasting
Competitor landscape assessments
Federal budget and policy monitoring
Analysis of DoD and VA operational reports

Outcome: Better planning, stronger proposals, and informed growth strategies.

Operational Efficiency

Building Systems That Work — At Scale

RCWG helps organizations streamline workflows, reduce administrative burden, and improve Veteran access.

Clinic workflow mapping and redesign
Scheduling and access optimization
Wait-time monitoring and threshold alerts
Process automation and dashboard development
Compliance and documentation standardization

Outcome: Faster access, fewer bottlenecks, and improved operational performance.

Why RCWG

Built for the Federal Healthcare Environment

Deep expertise. Mission-driven focus. Proven systems that improve outcomes for Veterans and the providers who serve them.

Built for Federal Healthcare

Deep understanding of VA and DoD healthcare — VISN structures, MISSION Act requirements, and CCN operational workflows that most organizations spend years learning.

Data-Driven Approach

Tools and insights for informed decisions. Monitor performance in real time. Stay ahead of compliance requirements before they become costly problems.

National RCWG Reach

Support across 22 states representing 47.9% of all Veterans enrolled in VA healthcare and 42.3% of TRICARE beneficiaries — deep coverage where it matters.

Veteran-Centered Mission

Every action we take is oriented toward improving Veteran access to care. Grounded in outcomes for military families. Mission-driven at our core.

Our Network

223 Providers Across 22 States

RCWG operates across two federal healthcare systems — VA Community Care Network and TRICARE West — providing unmatched coverage of the Veteran and military beneficiary population.

VA Veteran beneficiaries covered

57.1%

of national VA enrollment

4.7M

TRICARE beneficiaries covered

53.2%

of national TRICARE population

VA Community Care Network

CCN Region 4

Serving Veterans through the VA's Community Care Network, managed under TriWest and Optum TPAs, connecting community providers to federal care pathways.

TRICARE

TRICARE West

Supporting military beneficiaries across TRICARE West Region, ensuring seamless access to behavioral health and clinical wellness services for active-duty families and retirees.

About RCWG

Who We Are & How We Work

Recovery and Clinical Wellness Group (RCWG) is a mission-driven healthcare operations firm dedicated to strengthening the systems that support Veteran and military healthcare.

We partner with clinics, hospitals, behavioral health providers, and multi-state healthcare organizations to deliver operational excellence across credentialing, billing, analytics, and strategic planning.

Federal healthcare operations

Credentialing & enrollment

Revenue cycle management

Data analytics & reporting

Policy & market intelligence

Clinic workflow optimization

"Veterans and Military Families deserve timely, high-quality care. Providers deserve systems that make that possible. RCWG bridges the gap."

Faster access for Veterans
Streamlined provider onboarding
Accurate, compliant billing
Data-driven operational insights
Focused support across VA CCN Region 4 and TRICARE Region West

Our People

The RCWG Team

Experienced leaders and specialists in federal healthcare operations, policy, billing, and clinical systems.

Leadership

Christopher R. Wilkins

President

Mr. Wilkins has more than 30 years of experience as an innovator in behavioral health. He has held several leadership positions at the local, State and National levels.

Advisors

Meghan Flanz

Advisor

Served in senior leadership at VA, including Acting General Counsel and Assistant Secretary for Human Resources. Proud to support RCWG's mission connecting providers with Veterans and families in need of care.

John Medve

Advisor

Former Acting Assistant Secretary, Enterprise Integration, Department of Veterans Affairs. Led VA-DoD collaboration. Retired Army officer, 24 years of service.

Sonja Batten, Ph.D.

Advisor

Clinical psychologist and healthcare executive with 20+ years leading federal behavioral health systems. Formerly directed VA national mental health policy overseeing a $7.5B service line.

Team

Mark Jones, Ph.D., MBA

Business development associate with the RCW Group. Jones comes to the RCW team with nearly four decades of experience in the behavioral health field, having held senior leadership positions at Boys Town, Maplewood Behavioral Health, Union Pacific Railroad, and Northpoint Recovery. Dr. Jones has also served as an executive board member for the National Action Alliance for Suicide Prevention, Vice President of the Employee Assistance Roundtable, and President of the Brain Injury Association of Nebraska.

Judy Valenzuela

30+ years leadership and management experience in Healthcare Claims Management at TriWest with government and commercial products.

Allison R. Baker

17+ years with Government (TriWest), Medicaid and Commercial Healthcare claims; specializes in claims operations, auditing, and data analytics.

Paula Speer

19 years in full-cycle medical billing and RCM. Former Revenue Cycle Manager, Ascension Health Illinois Behavioral Health. Specializes in behavioral health and substance use disorder billing across VA, TRICARE, Medicare and Medicaid.

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